Terms of Service

1. Who we are and acceptance of these Terms

RealestateCopilot ("RealestateCopilot", "we", "us", "our") is an Australian owned and operated AI property-research platform. By creating an account, ticking an acceptance box, or accessing or using RealestateCopilot in any way (the "Platform"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and, while the Platform is in beta, the Beta Tester Agreement. If you do not agree, do not use the Platform. If you use the Platform on behalf of a company or agency, you warrant you are authorised to bind that entity, and "you" includes it.

2. The service

The Platform provides an AI assistant ("Phil") for researching Australian property: suburb and market analysis, browsing current listings, grounded live research, drafting tools for agents, reports, and, on eligible plans, a private document knowledge base and document search for your organisation. Listing information is gathered by AI-powered web search over public sources; market figures come from public datasets such as Valuer-General Victoria and the ABS Census where stated.

The Platform is a research and drafting tool only. It is not, and must never be treated as, financial, investment, legal, tax, conveyancing, valuation, or real-estate agency advice, and no output constitutes a recommendation to buy, sell, lease, or price any property. You are responsible for verifying anything you rely on and for obtaining advice from appropriately qualified and licensed professionals.

3. Eligibility

You must be at least 18 years old, capable of forming a binding contract, and not barred from using the Platform under any applicable law. By using the Platform you represent that this is true.

4. Accounts, waitlist, and security

• You must provide accurate, current information at sign-up and keep it updated.
• New accounts may be placed on a waitlist and reviewed before activation. We may accept, decline, or revoke access at our discretion during the beta.
• You are responsible for everything done under your account. Keep your credentials secret, do not share or transfer your account, and tell us immediately at support@realestatecopilot.com.au if you suspect unauthorised use.
• One account per person unless we agree otherwise in writing. Accounts created with false details, disposable identities used to evade limits, or automation may be removed without notice.

5. Beta status and availability

The Platform is in beta. Features may be incomplete, change, break, or be withdrawn; data may be lost; access may be interrupted, rate-limited, or suspended for maintenance, capacity, or provider outages. We do not promise any particular uptime, feature, model, data source, or result during the beta. The Beta Tester Agreement contains additional obligations that prevail over these Terms for beta matters.

6. Fees, plans, and future pricing

• The beta is currently provided free of charge. Plan tiers (such as Explorer, Investor, and Investor Pro) describe feature access, not payment obligations, while the beta is free.
• If and when paid plans are introduced, pricing (including GST) and billing terms will be shown clearly before you are ever charged, and you will be asked to opt in. We will never silently convert a free account into a paying one.
• We may change what is included in any plan, including moving features between tiers, at any time during the beta.

7. Quotas and fair use

AI usage is metered. Each plan carries usage quotas and rate limits (for example prompts per period, daily tool limits, and upload limits), which we may adjust to keep the Platform fast, fair, and affordable. Attempting to bypass quotas, rate limits, or tier gates (including via multiple accounts or automation) is a breach of these Terms. Sustained extreme usage that degrades the service for others may be throttled or suspended even within a stated quota.

8. AI-generated content: accuracy and your responsibilities

• Phil's outputs are generated by AI. Despite the safeguards we run, outputs may be wrong, incomplete, out of date, or misleading, and listing data sourced from the public web may be stale or inaccurate.
• You must independently verify any fact that matters before acting on it, including prices, listings, figures, legal requirements, and market claims, against the original listing, official records, or a qualified professional.
• Where the Platform generates drafts (listing copy, pricing briefs, letters, reports), you are the author and publisher of anything you use. You are responsible for checking drafts for accuracy and legal compliance (including advertising, underquoting, and consumer-protection rules in your state) before publishing or sending them.
• You must not present Platform output to any third party as professional advice, a valuation, or an appraisal, or use it to give the impression a qualified professional was involved when one was not.

9. Property data and third-party content

Listings, portal content, market data, and other third-party material remain the property of their respective owners. We do not control third-party sources, do not guarantee their accuracy or availability, and links to external sites are provided for convenience only. Public datasets are reproduced under their applicable licences with sources stated where practical.

10. Your content and how we may use it

• You retain ownership of the content you submit: messages, uploaded documents, saved preferences, and drafts ("Your Content").
• You grant us a non-exclusive, worldwide, royalty-free licence to host, store, encrypt, process, transmit, and display Your Content solely to operate, secure, and support the Platform for you, including processing through the third-party AI providers described in the Privacy Policy. This licence ends when the relevant content is deleted, except for limited records we must keep by law and transient copies in backups that cycle out automatically.
• We do not use Your Content to train AI models, and we do not sell it. Documents in a collection marked "internal only" are processed entirely on our own servers and are never sent to any external AI service.
• You warrant that you own or have all rights, consents, and permissions needed for Your Content, that it does not infringe anyone's rights or any law, and that uploading it does not breach any duty of confidence you owe to a third party (including a client, tenant, or vendor).

11. Knowledge base and agent tools

• The private knowledge base is available on eligible plans. Documents are encrypted at rest and scoped to your organisation; no other customer can retrieve them.
• If you upload templates with legal effect (notices, letters, agreements), you are responsible for having them legally reviewed. The Platform fills and drafts; it does not review documents for legal sufficiency.
• Where your organisation has multiple members, your workspace administrators control who can access uploaded documents. We are not responsible for access decisions made within your organisation.

12. Acceptable use

You must not, and must not attempt to, or help anyone else to:

• use the Platform for any unlawful, fraudulent, deceptive, or harmful purpose, including misleading property marketing or discrimination against any person or group in breach of anti-discrimination law;
• scrape, crawl, bulk-download, or use bots or automated tools on the Platform, or access it other than through the interfaces we provide;
• probe, scan, or test the vulnerability of the Platform, bypass or attempt to bypass authentication, quotas, tier gates, rate limits, or safety systems, or interfere with or disrupt the service;
• attempt to extract, reverse engineer, or reconstruct our prompts, models, source code, architecture, or datasets, including through prompt-injection or jailbreak techniques;
• use the Platform or its outputs to build, train, benchmark, or improve a competing product or AI model;
• resell, sublicense, or commercially redistribute Platform access, data, or outputs without our prior written consent (using drafts and research in the ordinary course of your own property or agency work is fine);
• upload malware or unlawful content, or content you have no right to share;
• impersonate any person, misrepresent an affiliation, or misrepresent Platform output as the work of a licensed professional.

We may investigate suspected breaches and may suspend or terminate access, remove content, and report unlawful conduct to authorities.

13. Intellectual property

The Platform, including its software, design, interfaces, text, branding, the "RealestateCopilot" and "Phil" names, and all improvements, is owned by us or our licensors and is protected by intellectual-property law. You receive only a personal, limited, revocable, non-transferable right to use the Platform in accordance with these Terms. No other rights are granted.

14. Feedback

If you send us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free, sub-licensable licence to use them for any purpose without restriction or compensation, and you waive any moral rights in them to the extent permitted by law.

15. Privacy

Our collection and handling of personal information is described in the Privacy Policy, which forms part of these Terms. Key points: we do not sell personal information, we do not use your data to train AI models, and internal-only collections never leave our servers.

16. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXCLUDE ALL IMPLIED WARRANTIES, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, AND MAKE NO WARRANTY THAT THE PLATFORM WILL BE ACCURATE, COMPLETE, UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY LISTING, FIGURE, OR AI OUTPUT IS CORRECT OR CURRENT.

17. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can lawfully be limited, it is limited, at our option, to re-supplying the relevant services or paying the cost of having them re-supplied.

18. Limitation of liability

To the maximum extent permitted by law, and subject to clause 17:

• we are not liable for any indirect, incidental, special, or consequential loss, or any loss of profits, revenue, opportunity, data, or goodwill, however arising;
• we are not liable for any loss arising from a property, investment, pricing, publishing, or business decision you make, in whole or in part, in reliance on Platform output;
• our total aggregate liability arising out of or in connection with the Platform is limited to the greater of AUD $100 and the amounts you paid us in the 12 months before the event giving rise to the claim.

19. Indemnity

You indemnify us against loss, damage, and costs (including reasonable legal costs) arising from: your breach of these Terms; Your Content, including any claim that it infringes rights or was uploaded in breach of a duty of confidence; your publication or use of Platform output; or your unlawful use of the Platform. This indemnity is reduced to the extent we caused the relevant loss.

20. Suspension and termination

• You may close your account at any time from your account settings or by contacting us. Consider exporting anything you need first.
• We may suspend or terminate your access immediately if you breach these Terms, create risk or legal exposure for us or other users, or if we discontinue the Platform or the beta. Where reasonable, we will give notice.
• On closure, your personal data and uploaded documents are handled as described in the Privacy Policy. Clauses that by their nature survive (including 10 (warranties), 13, 14, 16 to 19, and 22 to 24) survive termination.

21. Changes to the Platform and these Terms

We may change the Platform and these Terms. For material changes to these Terms we will give reasonable advance notice by email or in-app notice, and the "Last updated" date will change. If you keep using the Platform after a change takes effect, you accept it; if you do not agree, stop using the Platform and close your account.

22. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including outages of hosting or AI providers, telecommunications failures, and government action.

23. Disputes and governing law

If you have a problem, contact support@realestatecopilot.com.au first and give us a reasonable opportunity to resolve it; most issues are fixed quickly. These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria. Nothing in this clause limits any right you have to bring a claim under the Australian Consumer Law or in a tribunal of competent jurisdiction.

24. General

• Entire agreement. These Terms, the Privacy Policy, and (while applicable) the Beta Tester Agreement are the entire agreement between us about the Platform.
• Severability. If a provision is unenforceable it is read down or severed to the minimum extent necessary; the rest remains in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a sale or reorganisation of our business, with notice to you.
• Notices. We may give notices by email to your account address or in-app; you may give notices to the contact addresses on this page.

25. Contact

Questions about these Terms: support@realestatecopilot.com.au. Legal notices: legal@realestatecopilot.com.au.